motorhome rental

Jucy Campervan Rentals AU Rental Terms for travel between 01-Apr-2008 and 30-Apr-2009

Rates and conditions
Rates and conditions quoted on website are subject to change without notice However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Jucy. Please note all prices are quoted and payable in Australian dollars.

Rental Duration
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.

Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the
rental.

Minimum Days & One Way Rentals
Minimum rental period is 5 days.
One-way rentals are available between all branch locations Minimum hire period for one-way rentals is 10 days
Shorter one-way rentals will be considered, however if accepted a one-way fee may apply.

Branch Hours of Operation
Jucy branches are open weekdays, 0800 to 1630 hours. Sydney branch 0800 to 1600 Saturday and closed on Sundays. Brisbane 0800 to 1630 on weekends. Cairns City and Cairns Airport 0800 to 1400 weekends. Branches are closed Christmas Day (25 December) . Campas must be returned by 1630 hours.

Change of Drop-off Destination
If the Customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations
centre Subject to the change being approved and additional charge of up to AU$500 may apply, which will be
notified to you at time of approval The fee may apply in all cases irrespective of the reason for location change.

Late Drop-offs
If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination
branch. Subject to approval, a fee of AU$150 is applicable and the Customer will be required to pay an extra day’s Excess
Reduction Premium (based on the Excess Reduction Option selected) as they will be held responsible for the Vehicle
up until the time that it is checked in by a Jucy staff member.

Rental Extension
If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Jucy This is
subject to availability The extra cost of an extended rental must be paid by credit card on confirmation of the rental
extension. Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the
daily rental rate (plus excess reduction charges) for each day until the vehicle is returned The daily rental rate
charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per
vehicle for the extended rental period.

Multiple Rentals
Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire
discounts Jucy Campa hire in Australia and New Zealand and/or car hire in New Zealand can be combined to qualify
if travel is within a 3-month period.

Licence
A full (non probationary) resident country driver’s licence must be presented at the time of rental for each nominated
driver If the licence is not in English format, an international driver’s licence is also required.

Age Restrictions
Drivers must be 18 years of age or over A medical certificate stating that the customer is fit to drive the vehicle they
have booked for the duration of the hire is required for drivers over the age of 75.

Road restrictions apply as follows:
Vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen
or concrete) Off road conditions include, but are not limited to fire trails, beaches, sand, tracks, fields or paddocks
The only exception to this is reasonable use of access roads to recognized commercial campgrounds.

On-road Assistance
Any problems associated with the Vehicle, including equipment failure, must be reported to Jucy within 24 hours in
order to give Jucy the opportunity to rectify the problem during the rental Failure to do so may compromise any
claims for compensation Jucy reserves the right to not accept liability for any claims submitted after this period
Please contact Jucy.

Vehicle Availability
Vehicles cannot be requested by make or model, only by vehicle category.
Jucy will endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable
through unforeseen circumstances, Jucy reserve the right to substitute an alternative vehicle without prior
notification The alternative vehicle shall be as close a substitute for the booked vehicle as possible Jucy will
reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.
Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Vehicle Protection Cover
Note: Options 1 & 2 do not cover tyre & windscreen damage Option 3 covers all panel damage including tyre &
windscreen damage, Lucy VIP Insurance covers all damage including all window / glass breakages (with the exception of
sunroof), tyre damage, under body & overhead damage & 2.5% stamp duty cost Additional Tyre/Windscreen Waiver: Pay an
additional AU$5.00 per day.

You are required to take one of the following excess reduction options:
Drivers 18-20 years
Option 1: Excess AU$2500 (included in per day rate)
Option 2: Excess AU$1000, Pay an additional AU$15.00 per day
Option 3: Excess AU$100, Pay an additional AU$25.00 per day
Lucy VIP Option: Excess NIL, Pay an additional AU$35.00 per day
Tyre/Windscreen Waiver: Excess AU$2500 but includes tyres & windscreen cover, Pay additional AU$5.00 per day

Drivers 21 years & over
Option 1: Excess AU$1900 (included in per day rate)
Option 2: Excess AU$1000, Pay an additional AU$9.00 per day
Option 3: Excess AU$100, Pay an additional AU$19.00 per day
Lucy VIP Option: Excess NIL, Pay an additional AU$27.00 per day
Tyre/Windscreen Waiver: Excess AU$1900 but includes tyres & windscreen cover, Pay additional AU$5.00 per day

A BOND is required for all hires. Clients will be asked to sign a separate security bond in the form of a credit card imprint. This bond is held by JUCY and is not banked; it is guarantee that the vehicle will be returned on time and in the condition that it was hired in. JUCY no longer accepts cash bonds as form of deposit. All clients MUST have a credit card to hire a vehicle.

Infringements
Jucy reserves the right to charge the Customer for any speeding, parking or toll way fines, associated administration
costs and/or accidents including third party property damage not reported on return of the Vehicle The
administration fee per incident will be AU$60.

Rental Charges
Total charges as set out in your rental agreement are not final The Customer will pay any shortfall in charges to Jucy
and the Customer will receive a refund for any over charges made by Jucy Wherever possible, any amendment to
charges will be notified to the customer at conclusion of rental, and the customer agrees to payment of any such
charges at the time.

Stamp Duty Taxes
A surcharge of 2.5% of the total cost of all hire is applicable to cover some state government taxes, duties, and
associated costs This charge is payable upon collection of the vehicle where applicable, except when Lucy VIP Cover
has been taken.

Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up Personal or
Company cheques are not acceptable as the vehicle security deposit.

Cancellations
The initial booking deposit paid is non refundable. In addition to forfeiting your deposit the following charges also apply
If cancelled up to 25 days prior to pick-up: No Fee
If cancelled from  24 - 10 days prior to pick up: 20% of Gross Rental
If cancelled 9 - 4days prior to pick up: 50% of Gross Rental
If cancelled 4 -1 days prior to pick up including day of pick up: 100% of Gross Rental
No Show - 100% of Gross Rental
If vehicle is returned early for any reason whatsoever: No refund available

Full Rental Agreement Conditions
You will receive a full detailed copy of our Rental Agreement conditions when you collect your vehicle.

Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties
or agreements between the parties relating to the subject matter of this Agreement.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the hire is increased, an additional deposit may be required, while reduction in rental periods or price may reduce the total, but the deposit amount will remain unchanged. To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Jucy Campervan Rentals AU Insurance

HIRER’S OBLIGATIONS
The hirer shall ensure that all responsible care is taken in handling and parking the vehicle and that it is left securely locked when not in use. (Note: This clause requires all responsible care to be taken for the vehicle. Animals are not permitted in the vehicle at any time).

Insurance
Note: Options 1 & 2 do not cover tyre & windscreen damage Option 3 covers all panel damage including tyre & windscreen damage, Lucy VIP Insurance covers all damage including all glass breakages (with the exception of sunroof), under body & overhead damage & 2.5% stamp duty cost Additional Tyre/Windscreen Waiver: Pay an additional AU$5.00 per day.

You are required to take one of the following excess reduction options:

Drivers 18-20 years
Option 1: Excess AU$2500 (included in per day rate)
Option 2: Excess AU$1000, Pay an additional AU$15.00 per day
Option 3: Excess AU$100, Pay an additional AU$25.00 per day
Lucy VIP Option: Excess NIL, Pay an additional AU$35.00 per day
Tyre/Windscreen Waiver: Excess AU$2500 but includes tyres & windscreen cover, Pay additional AU$5.00 per day

Drivers 21 years & over
Option 1: Excess AU$1900 (included in per day rate)
Option 2: Excess AU$1000, Pay an additional AU$9.00 per day
Option 3: Excess AU$100, Pay an additional AU$19.00 per day
Lucy VIP Option: Excess NIL, Pay an additional AU$27.00 per day
Tyre/Windscreen Waiver: Excess AU$1900 but includes tyres & windscreen cover, Pay additional AU$5.00 per day

Lucy VIP Insurance cover
Lucy VIP insurance cover pay an additional NZ$31 per day which includes: Excess Reduction option 3 (nil vehicle excess with tyre & windscreen cover). Full cover for any under body or overhead damage to their vehicle. Diesel Tax Recovery Costs. LPG Refill costs (you can return your gas bottles empty). All one way fees. 2 picnic chairs (for Charga rentals, we will offer you 3 picnic chairs). Please note this option does not apply to drivers under 21.

JUCY STRONGLY RECOMMENDS THAT ALL CUSTOMERS TAKE THE EXCESS REDUCTION OPTIONS TO MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND

Exclusions
Excess options do not cover water submersion or salt-water damage, damage or loss of lights, tyres (unless hirer has taken Option 3 or Additional Tyre/Windscreen Waiver), roof, underbody and vehicle interior, and any damage caused from the use of snow chains and roof rack systems. Excess options also do not cover the cost to replace keys which have been lost or the cost of retrieval of keys which have been locked inside a vehicle.
All excess options are void if the terms of the rental agreement are breached.

Bond
A bond is required for all hires. You will be asked to sign a spearate security bond in the form of a credit card imprint. This bond is held by Jucy Rentals and is not banked; it is our guarantee that the vehicle will be returned on time and in the condition that is was hired in. Jucy Rentals no longer accepts a cash bond as a form of deposit. All clients must have a credit card to hire a vehicle.

Insurance Exclusions
a) Water submersion or salt-water damage is not covered by any insurance option.
b) Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and should take out personal insurance.
c) All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful conduct (e.g sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
d) The vehicle is wilfully or recklessly damaged by the hirer or any other person named in the Schedule to this agreement or driving the vehicle under the authorisation of the hirer, or is lost as the result of wilful or reckless behaviour of the hirer or any such person. (Note: Punctures, damage to tyres, rims, burning out a clutch and any damage arising from using the vehicle to propel any other vehicle are regarded as wilful or reckless damage).
e) None of the insurance options cover the incorrect use of the vehicle, its accessories or fuel (fuel being diesel or petrol). The hirer will be responsible for any associated costs.
f) The hirer will be responsible for the cost to retrieve or recover a vehicle, which has become bogged, regardless of the insurance options taken.
g) If the vehicle is operated in any race, speed test, rally or contest, insurance is void.
h) The hirer is not a body corporate or department of State and the vehicle is driven by any person not named in the Schedule to this agreement.
i) The vehicle is driven by any person who at the time when he/she drives the vehicle is disqualified from holding or has never held a driver’s licence appropriate for that vehicle.
j) The vehicle is operated outside of the hire or any agreed extension of that term.
k) The hirer acknowledges that he/she shall be liable in respect of the first of the damage or loss referred to in the insurance cover specified in this clause to the amount of the excess shown in the Schedule. This applies to damage or loss resulting from the theft or conversion or attempted theft or conversion of the vehicle.

Brisbane depot

Address: 9 St Pauls Terrace, , Spring Hill , Brisbane , Queensland , AU

WITHIN OFFICE HOURS
8.00am - 4.30pm weekdays
8.00am - 4.30pm weekends
Jucy Rentals is located in the central city. You will need to make your own way from the airport or central city accommodation to the depot.

All pick ups and drop offs must be made between 8am and 4.30pm.

Cairns depot

Address: 131 Lake Street , Cairns , Queensland , AU

WITHIN OFFICE HOURS
8.00am - 4.30pm weekdays
8.00am - 2.00pm weekends
JUCY Rentals is located in the city centre. You will need to make your own way from the airport or central city accommodation to the depot.

All pick ups and drop offs must be made between 8am and 4.30pm.Monday to Friday and 8.00am - 2.00pm weekends

Cairns Airport depot

Address: 468 Sheridan Street, , Cairns , Queensland , AU

WITHIN OFFICE HOURS
8.00am - 4.30pm weekdays
8.00am - 2.00pm weekends
Jucy Rentals is located approximately 10 mins from the airport. You will need to make your own way from the airport to the depot at your own expense.

All pick ups and drop offs must be made between 8am and 4.30pm Monday to Friday and 8.00am - 2.00pm weekends

Sydney depot

Address: 99 Lakemba Street, , Belmore , Sydney , New South Wales , AU

WITHIN OFFICE HOURS
8.00am - 4.30pm weekdays
8.00am - 4.00pm saturdays
closed - sundays
Jucy Rentals is located approximately 30 mins from the city centre and 20 mins from the airport. You will need to make your own way from the airport or central city accommodation to the depot.

All pick ups and drop offs must be made between 8am and 4.30pm.