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Maui Branch Locations and Facilities
Maui has dedicated branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney.
All locations offer free luggage storage facilities for hires returning to the same branch. Should you wish to carry your suitcases with you, collapsible soft baggage is recommended, as it is easily stored in the motorhome.
Comfortable couches, TV/video, toilets, showers and towels are available in most branches, allowing you to freshen up and relax before your travels.
Touring Information
All Maui customers receive a complimentary travel wallet which includes:
Road Map
BIG 4 Holiday Park Guide
Safe Driving Information
Super Saver Discount Voucher book offering discounts on Holiday Parks, popular attractions, tours and activities Australia-wide
Branches have a good supply of complimentary tourist information and staff are happy to offer tips.
On-Road Help
In the unlikely event that you will experience mechanical or operational problems with your vehicle, assistance can be readily accessed via our Maui Toll-free number 1300 363 800 and our service staff are available for assistance 24-hours. Please remember there may be delays in on-road assistance if you are travelling in remote areas.
Problems with Vehicle
Any problems associated with the vehicle, including equipment failure,must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. We do not accept liability for any claims submitted after this period.
Repairs up to AU$100.00 may be effected without authorisation and will be reimbursed, For amounts over AU$100.00, Maui will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CityLink Road Tolls (Melbourne)
Tolls apply to sections along the main access roads into and out of Melbourne. If you will be travelling on any of
these roads where tolls apply (check with reservations or the Melbourne branch for more details) you MUST purchase a CityLink Pass. A CityLink Pass allows the vehicle to be used on CityLink roads for 24 hours from the time of purchase. Purchase in advance or until midnight on the day after their first day of travel.
Should you travel on a CityLink Toll Road without purchasing a CityLink Pass, the infringement fine and administration fee (AU$60) will be charged to your credit card.
Clients can purchase a CityLink Pass by calling CityLink from anywhere in Australia on 13 26 29, quoting license plate number, make & model, vehicle class (ie. Car or Light Commercial Vehicle), day of travel and credit card number (Bankcard, Mastercard or Visa).
A CityLink brochure is included in the customer�s Travel Wallet where necessary.
Road Restrictions
2WD CAMPERVANS
2WD Campervans can only be driven on sealed/bitumen roads. The only exceptions to this are the roads to Wildman RIver Wilderness Lodge (Northern Territory) and the roads on Kangaroo Island (South Australia).
4WD CAMPERVANS
4WD Campervans and cars can also be driven on recognised tracks. 4WD vehicles may only travel to the following areas with the written permission of Maui (please contact the local branch for further information):
Simpson Desert
Strzelecki Track
Gunbarrel Highway
Cape York
Ooodnatta Track
Birdsville Track
Tanami Track
Gibb River Road
Our vehicles are not permitted on the following:
Canning Stock Route
The Lost City of Litchfield Park
Telegraph Road section of the road to Cape York
The hirer is responsible for damage if travelling on these roads as there is no protection cover. Maui reserves the right at its sole discration to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Infringements
We reserve the right to charge the hirer for any traffic infringements or tolls, speeding or parking fines, associated administration costs and/or accidents including third party property not reported on return of the vehicle.
Fuel and LPG Gas
The cost of unleaded petrol around the country ranges from 85 cents per litre to 120 cents per litre.
Diesel ranges from 99 cents per litre to 116.9 cents per litre.
Please note: the exact prices differ between petrol stations and states. For more accurate information at time of travel please contact the branch
Maui Motorhomes AU - (AU residents only) Rental Terms for travel between 01-Apr-2008 and 31-Mar-2009
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the hire is increased, an additional deposit may be required, while reduction in rental periods or price may reduce the total, but the deposit amount will remain unchanged. To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Maui Motorhomes AU - (AU residents only) InsuranceFOR YOUR PROTECTION – VEHICLE EXCESS
Personal injury is covered in most cases through registration third party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance. All vehicles are insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$7,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess can be reduced in most circumstances, by the purchase of excess reduction option 1 or excess reduction option 2.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$20 (max charge AU$1,000) AU$2,500
4WD AU$25 (max charge AU$1,250) AU$2,500
When excess reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AU$38 (max charge AU$1,900) NIL
4WD AU$47 (max charge AU$2,350) AU$440
With excess reduction 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’.
In the event of the vehicle hired being a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Maui Premium Package Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
No Worries Cover Option (PCO2)
The no worries cover option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The no worries cover option is only available when excess reduction 2 has been purchased.
Note the no worries cover option is included in the Maui premium package. The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
TYRE AND WINDSCREEN DAMAGE
Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
EXCLUSIONS:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
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